Shipping policy

 

Shipping policy

 

Ready-to-ship pieces are procedded within 3-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Because it piece is handmade, made-to-order and custom pieces take (3-4 weeks) I will confirm a timeline by email or text when you order has been placed. 

All US order above $1000, fully insured for the value of your purchase and require signature on delivery.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

We offer free US shipping on orders over $100

For multiple shipping options, you can check the options at the checkout after you put your address.

International Shipping

We offer international shipping, you may check the rate at the check out process. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sandra Erden Jewelry is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at sandraerdenjewelry@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. boxes on any item above $375.

Refunds, returns, and exchanges

We accept returns up to 20 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sandraerdenjewelry@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

I am happy to exchange a piece within 20 days, subject to availability.

Custom or made to order pieces". Because these are ade specifically for you. Custom order are final sale and cannot be return or exchange. I will confirm every datail- stone size, color, cut , lenght and metal use- in writting before works begin.

If you have any further questions, please don't hesitate to contact us at sandraerdenjewelry@gmail.com.